Terms of Service

These Terms of Service ("Terms") form a legal agreement between you ("you", "your") and Pancam Technologies Private Limited ("Pancam", "we", "us"), governing your use of the website at pancam.live and any related services (collectively, the "Service").

By creating an account, clicking "I agree", or using the Service in any way, you confirm you have read, understood and agree to be bound by these Terms and the Privacy Policy.

Pancam is an adults-only service. Random video chat, group video rooms, and every other feature offered on the Service are intended exclusively for use by adults aged 18 or older (or the age of majority in your jurisdiction, whichever is higher).

• You must be at least 18 years old to view or use any part of the Service.
• You confirm your age at first visit via our on-site age gate and again by ticking the "I am 18 or older" checkbox at signup. We store the timestamp, IP and user agent of that confirmation for legal and safety purposes.
• You must have the legal capacity to enter into a binding contract in your jurisdiction.
• You must not have been previously banned from Pancam.
• You must comply with all applicable laws — including obscenity, decency, and telecommunications laws — in your country of residence.
• Where local law prohibits access to adult communication platforms, you are solely responsible for not accessing the Service from that jurisdiction.

Pancam has an absolute zero-tolerance policy for any content or conduct involving minors. This includes, without limitation, child sexual abuse material ("CSAM"), sexualised depictions of minors, grooming, solicitation of minors, sharing of personal information about minors, and impersonation of minors.

• Any account we believe is used by or targets a person under 18 is terminated on sight, with the associated identifiers (email, IP, device) blocked from re-registration.
• Content or conduct implicating child safety is reported to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC) via its CyberTipline and, in India, the National Cyber Crime Reporting Portal (cybercrime.gov.in). We cooperate fully with any lawful request from law enforcement.
• To report suspected child-safety concerns, email safety@pancam.live. Reports are triaged within 24 hours.
• You must not upload, transmit, or facilitate the exchange of any CSAM or other content that sexualises minors on the Service — even fictional, cartoon, or AI-generated depictions. Violating this clause is grounds for immediate termination and a criminal referral.

• You are responsible for keeping your password confidential and for everything that happens under your account.
• One person, one account. Don't share login credentials.
• Notify us at security@pancam.live if you suspect unauthorised access.
• You can update your profile (name, gender, interests) from the dashboard at any time.

Pancam is an adults-only platform. Sexual expression between consenting adults is not, by itself, prohibited. The list below describes what is prohibited on Pancam regardless of age or consent.

You agree not to use Pancam to:

• Involve minors in any way — see the Child safety section above. This includes sexualising, grooming, soliciting, impersonating, or sharing personal information about any person under 18.
• Expose your camera, voice, or messages to another participant without their consent (for example, exposing yourself to a person who is clearly a minor, has not agreed, or has asked you to stop).
• Broadcast content that depicts non-consensual sex, incest, bestiality, or any other content prohibited by the laws applicable to you or to Pancam.
• Broadcast content depicting violence, abuse, self-harm, or explicit gore.
• Threaten, harass, defame, intimidate or stalk anyone.
• Use hate speech, slurs, or incite violence against any group on the basis of race, ethnicity, religion, gender, sexual orientation, disability, caste, or nationality.
• Impersonate another person or misrepresent your affiliation.
• Engage in commercial sex work, prostitution, or human-trafficking solicitation.
• Engage in spam, phishing, scams, cryptocurrency solicitation, or any commercial solicitation without our prior written consent.
• Bypass our safety, matching or moderation systems (including using bots, VPN chaining to evade bans, or automation of any kind).
• Record, redistribute, screenshot, or publicly share another participant's video, voice or text without their consent. Non-consensual intimate imagery ("revenge porn") is grounds for immediate termination and referral to law enforcement.
• Use the Service for any illegal activity.

Violations may result in a permanent ban, deletion of your account, forfeiture of any paid subscription without refund, and where appropriate, reports to law enforcement.

You retain ownership of any text you send via Pancam (e.g. messages, reviews, ticket replies). You grant Pancam a non-exclusive, worldwide, royalty-free licence to host, display and process that content solely for the purpose of operating the Service.

We do not store or process your video or voice — see the Privacy Policy for details.

• Pancam Pro is billed in Indian Rupees (₹) at ₹299 per month.
• Payments are processed by Cashfree Payments India Private Limited, an authorised payment aggregator regulated by the Reserve Bank of India.
• Your Pro access activates as soon as Cashfree confirms payment via webhook.
• The Pro period lasts 30 days from each successful payment. We'll email you a confirmation with the active-until date.
• You may cancel from your dashboard at any time. You keep Pro access for the rest of the paid period, then move back to Free automatically.

Applicable GST is included in the displayed price.

Because the Service is a digital subscription delivered immediately on payment confirmation, all sales are considered final. We will, however, consider refund requests on a case-by-case basis if:

• You were charged due to a technical error and did not receive Pro access.
• You were charged after cancelling within the same billing period.
• Local consumer-protection law in your jurisdiction grants you a refund right.

To request a refund, email support@pancam.live within 7 days of the charge. We respond within 5 business days. Approved refunds are issued back to the original payment method via Cashfree, typically within 5–7 business days.

All trademarks, logos, software, design and documentation that make up Pancam are the property of Pancam Technologies Private Limited or its licensors. You may not copy, modify, distribute or create derivative works without our prior written permission.

• You can report any participant from the chat screen with a category and reason.
• A report opens a discussion ticket visible to you, the reported user and Pancam admins.
• Admins may ask follow-up questions inside the ticket. Reports that implicate child safety, non-consensual imagery, or immediate physical harm are triaged first.
• Outcomes range from a warning to a permanent ban depending on severity, history and applicable law.
• Filing false or malicious reports is itself a violation of these Terms.
• Where required by law we cooperate with government or law-enforcement requests, and we may preserve or disclose account data (email, IP, user agent, age-confirmation record, report history) in response to a valid legal process or a good-faith belief that disclosure is necessary to prevent imminent harm.

If you believe content on Pancam infringes your copyright, send a notice to dmca@pancam.live containing:

• Your physical or electronic signature.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material on Pancam that is claimed to be infringing, with enough detail (URL, room ID, timestamp) for us to locate it.
• Your contact information (address, phone, email).
• A statement, under penalty of perjury, that you have a good-faith belief the use is not authorised.
• A statement that the information in the notice is accurate.

Repeat infringers are banned. Users who receive a takedown notice may submit a counter-notice under the same email address.

You may delete your account at any time from the dashboard. We may suspend or terminate your account if you violate these Terms, abuse other users, attempt to harm the Service, or fail to pay amounts due. Where appropriate, we'll notify you by email and give you a chance to appeal at appeals@pancam.live.

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and any warranty arising from a course of dealing or trade usage.

We don't warrant that the Service will be uninterrupted, error-free, secure, or that defects will be corrected. You use the Service at your own risk.

To the maximum extent permitted by law, Pancam, its officers, directors, employees and agents are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenues, data or goodwill, arising out of or related to your use of the Service.

Our aggregate liability for any claim arising out of or in connection with these Terms is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) ₹10,000.

You agree to indemnify and hold harmless Pancam from any claim or demand made by a third party due to or arising out of your breach of these Terms, your content, or your violation of any law or rights of a third party.

These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, email you or show an in-app banner. Continued use of the Service after a change means you accept the revised Terms.